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Veteran’s Benefits Administration Policy on Managing Paper Records Misunderstood

Spot checks at 10 veterans’ benefits offices around the country show that the VA has systematically been shredding documents related to veterans claims. Investigators from the VA Office of the Inspector General arrived unannounced for surprise audits at regional offices in Atlanta, Baltimore, Chicago, Houston, New Orleans, Oakland, Philadelphia, Reno, NV, San Juan and St. Petersburg, FL. The visits showed that it is likely that claims-related documents at any of 56 established regional offices could be improperly scheduled to be destroyed, resulting in the loss of claims and evidence, incorrect decisions and delays in the processing of claims.